Our Services

We help you make products, services and systems safer and easier to use.

We support manufacturers, healthcare organisations and public bodies to improve how people store, handle and use everyday products – from medicines to household items – especially where arthritis, ageing or disability are in the mix.

You can work with us on:

• short workshops and capability-building sessions
   
• focused audits of specific products, journeys or problem areas
   
• end-to-end design and research programmes for higher-risk or strategic projects
   

We keep the work practical, evidence-informed and proportionate to your stage and resources.

For teams who need new or improved physical products.

We help you design and refine physical products and components, with a focus on accessibility and age-friendly use.

We offer:

• Concept design for products and mechanisms, with particular attention to low-force, intuitive use for older adults and people with reduced dexterity.
   
• Accessibility reviews and redesigns of existing products (e.g. closures, dispensers, handheld devices, storage solutions).
   
• Support from sketch to prototype, including CAD, simple mechanical mock-ups and guidance for transfer to your manufacturing partners.
   

We don’t do graphics, apps or web design. Our strength is making physical products easier and safer to use, and giving your engineers and manufacturers clear, practical input rather than a “black box” design.
 

For teams who want to build internal capability.

We run practical sessions for R&D, product, packaging, compliance and marketing teams, focused on real products and real users.

We offer:

• Inclusive design workshops – hands-on sessions using real products and scenarios to spot issues and generate improvements.
   
• Co-design sessions with users – structured activities bringing people with arthritis, carers and clinicians into your design process.
   
• Short introductory trainings on:
   
  • designing for arthritis and ageing
     
  • child-resistant vs senior-friendly requirements
     
  • integrating sustainability without sacrificing usability
     

Workshops can be delivered on-site or online, and are typically tailored for 6–20 participants. We keep them practical, evidence-informed and grounded in what your team can realistically change.

 For teams who need evidence, not assumptions.

We help you understand how real people use physical products and services – especially when ageing, arthritis or disability are in the mix.

We work with:

• Older adults and people with reduced dexterity
   
• People with visual or cognitive impairments
   
• Carers, clinicians and pharmacists involved in day-to-day use
   

What we do:

• Exploratory research – short interviews and observations to uncover real behaviours and workarounds
   
• Usability testing – task-based tests (e.g. open–use–reclose / set-up–use–store), with simple time, effort and error measures
   
• Study design & insight reporting – practical protocols and clear, prioritised recommendations for your design team
   

We don’t design apps, graphics or websites. Our focus is human factors for physical products and service journeys, and we understand how the evidence we generate can support internal decisions and, where needed, feed into regulatory files.

You can engage us to run small, focused studies end-to-end, or to co-design protocols that your own teams or academic partners deliver.